Items purchased directly from Beresfort will be accepted for exchange or refund (less shipping and handling fees) only in new, unused condition within 14 days of purchase. Returns must be sent back in the original packaging and all accessories must be included in the return shipment including the holster strap, lock with key fob and dust bag. Returns will be processed after the item has been received and has been determined to be in new and unused condition. We encourage you to have tracking information on your returned package.